RETURNS AND REFUNDS

Returns and Refunds Policy for Emporium By KZ

Effective Date: December 11, 2024

At Emporium By KZ, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our Returns and Refunds policy below:

1. Returns

• You may return any item within 3 days of receiving your order.
• To initiate a return, please contact us with your order details within 3 days. The item must be in its original condition, unused, and in the original packaging.
• Items that are damaged, used, or altered are not eligible for return.

2. Refunds

• Refunds will be processed in the form of store vouchers, which can be used for future purchases at Emporium By KZ.
• The store voucher will be issued once the returned item is inspected and approved.

3. Non-Returnable Items

• Certain items, such as sale items or products marked as non-returnable, may not be eligible for return. These will be specified at the time of purchase.

4. Return Shipping Charges

• The cost of return shipping is the responsibility of the customer unless the item is damaged or faulty. We recommend using a traceable shipping service for returns.

5. Contact Us

If you need assistance with a return or refund, please get in touch with us as soon as possible. We are here to ensure a smooth process and resolve any concerns you may have.